Disclaimer: The following sample is issued by a lawyer (https://drschwenke.de) has been created according to the typical requirements of an online shop. However, you should use the pattern only after careful consideration and adaptation to your specific business model. The following pattern therefore contains additional notes that you must observe and red passages that you must check and, if necessary, adjust. Please remove the instructions after processing. In case of doubt, get legal advice. Copyright: You may use the pattern within the domain / website as long as your marketpress license also applies to them. Passing on to third parties, even to customers (eg as a developer) is not allowed.
Cancellation policy for consumers for a contract in which the goods are delivered in a single delivery
Cancellation
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must (us: name / company, address, telephone number, e-mail address and, if available, the fax number.) By means of a clear statement (eg a letter sent by mail, fax or e-mail) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.) & #8211; To [insert: name / company, address, e-mail address and, if available, the fax number]: & #8211; I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) & #8211; Ordered on (*) / received on (*) & #8211; Name of the consumer (s) & #8211; Address of consumer (s) & #8211; Signature of the consumer (s) (only on notice on paper) & #8211; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; (*) Delete as appropriate.
Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded; for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.
Cancellation policy for consumers for a contract for several goods ordered by the consumer under a single order and delivered separately
Cancellation
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this and store the address in settings DE. ]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.) & #8211; To [insert: name / company, address, e-mail address and, if available, the fax number]: & #8211; I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) & #8211; Ordered on (*) / received on (*) & #8211; Name of the consumer (s) & #8211; Address of consumer (s) & #8211; Signature of the consumer (s) (only on notice on paper) & #8211; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; (*) Delete as appropriate.
Exclusion or premature termination of the right of withdrawal The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded; for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.
Revocation instruction for consumers for a contract for the delivery of a product in several partial performances or pieces
Cancellation
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece. In order to exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this and store the address in settings DE. ]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.) & #8211; To [insert: name / company, address, e-mail address and, if available, the fax number]: & #8211; I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) & #8211; Ordered on (*) / received on (*) & #8211; Name of the consumer (s) & #8211; Address of consumer (s) & #8211; Signature of the consumer (s) (only on notice on paper) & #8211; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; (*) Delete as appropriate.
Exclusion or premature termination of the right of withdrawal The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded; for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
Cancellation policy for consumers for a contract for the regular delivery of goods for a fixed period of time
Cancellation
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the first goods. In order to exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this and store the address in settings DE. ]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.) & #8211; To [insert: name / company, address, e-mail address and, if available, the fax number]: & #8211; I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) & #8211; Ordered on (*) / received on (*) & #8211; Name of the consumer (s) & #8211; Address of consumer (s) & #8211; Signature of the consumer (s) (only on notice on paper) & #8211; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; (*) Delete as appropriate
Exclusion or premature termination of the right of withdrawal The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded; for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.
Cancellation policy for a contract for the delivery of digital content that is not delivered on a physical medium
Cancellation
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded. In order to exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this and store the address in settings DE. ]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.) & #8211; To [insert: name / company, address, e-mail address and, if available, the fax number]: & #8211; I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) & #8211; Ordered on (*) / received on (*) & #8211; Name of the consumer (s) & #8211; Address of consumer (s) & #8211; Signature of the consumer (s) (only on notice on paper) & #8211; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; & #8212; (*) Delete as appropriate.
Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer. The right of revocation expires prematurely, if we have begun the execution of the contract only after you have given your explicit consent and at the same time have confirmed your knowledge of the fact that you lose your right of revocation with the beginning of the performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned approval and confirmation.
